KICKWHO SERVICE ANNOUNCEMENT
--------------- 【ABOUT DELIVERY】 ---------------
For some orders around this period and delivery information still haven't updated.
We asked shipping company, the official explanation from shipping company:
The flight is informed to stop operation , When the goods has been already arrive to airline company.
So a lot of goods get to stuck in the warehouse from the airline company.
The flights are informed to stop operation when the goods has been already arrived to the airline company. So a lot goods got stuck in the airline warehouse.
Because of this operation, the goods has been stucked previous stay back inside of the warehouse, the more recent goods are closer to the front of the warehouse.
So when airline company restart to work , they will first ship the recent goods , those front part of their warehouse.
That is why those goods has been stuck in the back of the warehouse still havent moved yet.
they just have to it wait longer, until all the goods are settled.
However now airline company is back to work , I believe the problem will be solved soon.
Regarding the logistics delay,
Pls be assured that Kickwho always been urging and monitoring the progress of logistics update.
We feel sorry for situation like this. If your order is more than one month still hasn't updated yet.Kickwho team will offer 30 USD discount to express the apology to all customers.
The latest delivery efficiency is getting better ,I believe it will be back to normal soon.
Please be patient for your order , After all Kickwho team doesn't want to run into this kind of problem too.
------------------- 【ABOUT SHIPPING】-------------------
First of all ,we need to an apologize to our customers,
Because some of those recent orders we couldn't ship them in time.
Sometimes some details can't reach the Kickwho quality standard,
Because Kickwho always requires the high standard quality as GodKiller of each pair shoes.
Therefore, we need time to adjusting and solve the quality issues, this may cause the release date delayed .
News 1: "Dior x Air Jordan 1"
We need about 2-3 weeks due to the updating the material of the swoosh.
News 2: Ben & Jerry's x Nike SB Dunk "Chunky Dunky"
We can ship within one week.
If you need Special Box, you need add price EMS + 30$ DHL + 50$
( If there is no special requirement, we will select EMS for shipment by default)
News3: AJ13 FLINT
Will release this week
As the models is on the hot sale, we got very large number of the orders from there every day.
Resulting in insufficient stock of some sizes.
Kickwho team will try solve the problem and restock the sizes for those orders havent been ship out yet.
Restock cycle: From shoe forming to confirming quality,It could take a week or two weeks.
Edit: In special cases, it may take longer ,Btw we will try our best.
As the models are on the hot sale, we got a large number orders from world around every day.
Resulting in insufficient stock of some sizes.
Kickwho team will try to solve the problem and restock the sizes for those orders havent been shipped out yet.
Restock cycle: From shoe forming to confirming quality,it takes 1 - 2 weeks.
In some special cases, it may take longer ,but we will try our best.
News: Strange love / TS Dunk / Chicago
We can try our best to ship within one week
If any of other models to be late on shipping more then two weeks,
Please contact us to get restock information.
If the restock cycle exceeds your expectation,
You can always feel free to change other models OR contact us for a refund.
We will improve and solve the above problems step by step. Thank you for your support and understanding！
If we can't make a quick response of your questions , please wait for the reply patiently. thank you!
Because our customers comes from everywhere of world, What it brings is a huge amount of work.
Maybe we are dealing with other cases when you just sending your message.
But we'll get back to you as soon as we can.
-------------【Complaints and suggestions】------------
If there is a problem that customer service can't solve.
You can contact IG: Kickwholive for your complaints and suggestions.
He can understand your situation better and help you to solve the problem.
--------------【HOW TO ORDER】----------------
Place your order from kw website: (www.kickwho.xyz)
Add the desired items to your cart and check out normally like any of other website
Step 1: Delivery Information
Select a preferred shipping method to use on the order.
Step 2: Payment Information
Select a payment method for the order.
Step 3: Order Confirmation
Double check your order information, delivery method and payment method.
After you reach the last page,You can get your "order number"
Contact us with your "order number" for our latest payment information
to complete it if you do going to make your order.
--------------- 【Quality Control/QC】----------------------
After you placing an order, if you got no special requirements will be shipped directly and timely.
If you need to QC before we ship it,Please contact us when you have completed the payment.
OR leave a QC requirements on the order page.
When you get QC pictures , please check them well.
When you have confirmed with the pic , please let us know if we can ship the goods.
Edit:If you change your mind after you inform us of the shipment, we will try our best to help solve it.
But we can't guarantee it,Because the goods are in the state of transportation, it is very difficult to get them back.